Privacy Policy – UnReal Winners Club

Introduction

Welcome to the Privacy Policy of UnReal Winners Club Ltd (“we,” “us,” or “our”). At UnReal Winners Club, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our services, websites, and products.

We understand the importance of your personal information, and we are dedicated to ensuring its confidentiality and security. Please take a moment to read this Privacy Policy carefully to understand our practices and your rights regarding your personal data.

By using our services, accessing our websites, or interacting with our products, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our services or providing us with your personal information.

This Privacy Policy may be updated from time to time to reflect changes in our data practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically for the latest information on how we handle your data.

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at [email protected].

Thank you for entrusting us with your data and for choosing UnReal Winners Club.

Data Controller

The data controller for your personal data is:

Name: Gary Brown
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: [email protected]
Phone: +44 208 044 3699

As the data controller, Gary Brown is responsible for ensuring that your personal data is processed in compliance with applicable data protection laws and regulations. If you have any questions, concerns, or requests related to the processing of your personal data or this Privacy Policy, you can contact the data controller using the provided contact information.

Types of data we collect

At UnReal Winners Club, we collect and process various types of personal data to provide our services effectively and enhance your experience. The types of personal data we collect may include:

Personal Information: This may include your name, date of birth, gender, and other identification details necessary for account creation and verification.
Contact Information: We collect your contact details such as email address, phone number, and mailing address to communicate with you and provide essential services.
Payment Information: To facilitate transactions and payments, we may collect payment card details, bank account information, or cryptocurrency wallet addresses.
Login Credentials: We collect your username and password for account access and security.
Transaction Data: Information related to your participation in competitions or prize draws, including details of entries, winnings, and payment history.
Device and Usage Information: We may collect data about the devices you use to access our website, including IP addresses, browser type, and operating system, as well as your interactions with our platform.
Communication Data: This includes information generated when you contact us, such as email correspondence, chat messages, and customer support interactions.
Marketing Preferences: We collect your marketing preferences and consent to receive promotional materials, newsletters, or updates.
Social Media Data: If you choose to link your social media accounts to our platform, we may collect data from those accounts in accordance with your privacy settings and permissions.
Geolocation Information: With your consent, we may collect location data to provide location-specific services and improve user experiences.
Sensitive Data: We do not intentionally collect sensitive personal data such as race, religion, health, or biometric information unless required by law or explicitly provided by you.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your online behaviour, preferences, and interactions with our website. For more details, please refer to our Cookie Policy.

Please note that you are not obligated to provide all the requested data. However, certain data may be necessary to access specific features of our services. We collect and process personal data as described in this Privacy Policy with your consent, as necessary for the performance of a contract, or as required by applicable laws and regulations.

How we use your data

At UnReal Winners Club, we use your personal data for various purposes, including but not limited to:

Providing Services: We use your data to facilitate your participation in competitions, prize draws, and other services offered on our platform. This includes processing your entries, verifying eligibility, and delivering prizes.
Communication: We use your contact information to communicate with you about your account, transactions, and updates regarding our services. This may include transaction confirmations, important notices, and customer support responses.
Marketing and Promotions: With your consent, we may use your data to send you promotional materials, newsletters, and offers related to our services. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe instructions in our emails.
Customization: We personalize your experience on our platform by using data such as your preferences, location, and interactions to tailor content, promotions, and recommendations.
Security and Fraud Prevention: We process data to maintain the security of our platform, protect against fraudulent activities, and investigate and prevent violations of our Terms and Conditions.
Improving Services: We analyse user data to understand how our platform is used, identify areas for improvement, and develop new features and offerings.
Legal Compliance: We may process your data to comply with legal obligations, respond to regulatory requests, and resolve disputes.
Account Management: We use your login credentials to manage and secure your account, including password resets and account recovery.
Social Media Integration: If you choose to connect your social media accounts to our platform, we may use your data to enable social sharing and interactions in accordance with your privacy settings and permissions.
Customer Support: We use data from your interactions with our customer support team to address your inquiries, resolve issues, and improve our support services.
Geolocation Services: With your consent, we may use your geolocation data to provide location-specific information, promotions, and services.
Cookies and Analytics: We use cookies and tracking technologies to analyse website usage, monitor the effectiveness of our marketing campaigns, and gather insights into user behaviour.

Please note that we will only use your personal data for the purposes outlined in this Privacy Policy or as disclosed to you at the time of data collection. We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Legal basis for data processing

We will only process your personal data when we have a valid legal basis for doing so. The legal basis for processing your data may include:

Performance of a Contract: We process your data to fulfil our obligations under any contract we have with you, such as providing services or delivering prizes.
Consent: When you provide us with your explicit consent, we may process your data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
Legitimate Interests: We may process your data when it is necessary for our legitimate interests, provided that these interests are not overridden by your data protection rights and interests.
Compliance with Legal Obligations: We may process your data to comply with legal obligations, such as anti-money laundering regulations or tax reporting requirements.
Protection of Vital Interests: In certain situations, we may process your data to protect vital interests, such as your health and safety or the safety of others.
Public Task: We may process your data when it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
Contractual Necessity: We may process your data when it is necessary for the establishment, exercise, or defence of legal claims or for other contractual necessities.

It is important to note that you have the right to request information about the legal basis for processing your data and to object to processing based on legitimate interests. If you have questions or concerns about the legal basis for processing your data, please contact our Data Protection Officer.

Data sharing

We may share your personal data with the following categories of recipients:

Third-Party Service Providers: We may share your personal data with third-party service providers who assist us in providing and improving our services. These providers may include payment processors, delivery services, IT and marketing service providers, and customer support services. We ensure that these providers maintain the confidentiality and security of your data and only process it for the purposes we specify.
Legal and Regulatory Authorities: We may disclose your personal data to legal and regulatory authorities as required by applicable laws and regulations or in response to lawful requests, such as court orders or government inquiries.
Business Partners: In some cases, we may collaborate with trusted business partners to offer joint promotions or services. When you interact with these promotions or services, your personal data may be shared with our partners in accordance with their privacy policies.
Social Media Platforms: If you choose to connect your account with us through a social media platform, your personal data may be shared with that platform in accordance with its privacy policy.
Affiliates: We may share your personal data with our affiliated companies for purposes consistent with this Privacy Policy.
Acquirers or Successors: In the event of a merger, acquisition, or other corporate transaction involving our business, your personal data may be transferred to the acquiring or successor entity.
Other Recipients with Your Consent: We may share your personal data with other recipients when you provide your explicit consent for such sharing.

International data transfers

For our international customers, please note that your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) and the United Kingdom (UK). We ensure that these transfers are compliant with the UK General Data Protection Regulation (UK GDPR) and the General Data Protection Regulation (GDPR), including the use of standard contractual clauses or other appropriate safeguards.

While we take all necessary steps to protect your personal data, the data protection laws in certain countries may not be as comprehensive as those in your country. By providing your personal data to us and using our services, you consent to such international transfers and the processing of your data in accordance with this Privacy Policy.

Data retention

We will retain your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable laws and regulations. The specific retention period may vary depending on the type of data and the purposes for which it is processed. In general, we will retain your personal data for the following periods:

Account Information: Your account information, including your name, contact details, and purchase history, will be retained for as long as you maintain an active account with us. If you request the closure of your account, we will retain your data for a reasonable period to fulfil any legal obligations, resolve disputes, and enforce our agreements.
Payment and Transaction Data: Information related to payments and transactions, such as payment card details, will be retained for as long as necessary to process your payments, comply with financial and accounting requirements, and address any potential payment disputes.
Customer Support Data: Data collected during customer support interactions, including inquiries and requests, will be retained for a reasonable period to address your inquiries, provide ongoing support, and improve our services.
Marketing Data: If you have provided your consent for marketing communications, we will retain your contact details and marketing preferences until you withdraw your consent or unsubscribe from marketing communications.
Legal and Regulatory Obligations: Certain data may need to be retained for longer periods to comply with legal and regulatory requirements, including tax, audit, and financial reporting obligations.
Inactive Accounts: If your account remains inactive for an extended period, we may securely archive or anonymize your personal data, ensuring that it is no longer personally identifiable.

Data backup and storage

To ensure the security and integrity of your personal data, we may maintain backup copies of your data. These backup copies are subject to the same data protection measures as your primary data and are retained for a limited period.

Your rights

As an individual whose personal data is processed by us, you have certain rights concerning your data. These rights are designed to provide you with transparency and control over how your data is handled. Your rights may include:

Right to Access: You have the right to request access to your personal data that we process. Upon receiving such a request, we will provide you with information about the purposes of processing, the categories of data we hold, the recipients or categories of recipients to whom the data has been or will be disclosed, and the envisaged retention period.
Right to Rectification: If you believe that any of your personal data is inaccurate or incomplete, you have the right to request the rectification of such data. We will make necessary corrections promptly and inform you of the changes.
Right to Erasure (Right to Be Forgotten): You can request the deletion or removal of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Restriction of Processing: You have the right to request the restriction of processing in certain situations, such as when you contest the accuracy of your data or object to processing activities. While processing is restricted, we may still store your data but will not process it further.
Right to Data Portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another data controller without hindrance from us.
Right to Object: You have the right to object to the processing of your personal data, including profiling for direct marketing purposes. We will cease processing your data for such purposes upon receiving an objection.
Right to Withdraw Consent: If we rely on your consent as the legal basis for processing your data, you have the right to withdraw your consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
Automated Decision Making and Profiling: We do not use automated decision-making processes that significantly affect you. However, if such processes are introduced, you will have the right to be informed, express your point of view, and contest automated decisions.
Right to Lodge a Complaint: If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In the United Kingdom, you may contact the Information Commissioner’s Office (ICO) or the data protection authority in your country if you are an international customer.

To exercise any of these rights or if you have questions or concerns about your data, please contact our Data Protection Officer using the contact details provided in this Privacy Policy. We will respond to your requests and inquiries promptly and in accordance with applicable data protection laws.

It’s important to note that these rights are not absolute and may be subject to certain conditions and limitations as permitted by law. We will inform you if any such conditions apply to your requests.

Childrens privacy

Age Restriction: Our services are intended for individuals aged 18 and older. We do not knowingly collect or process personal data from children under the age of 18. If you are aware that a child has provided us with their personal data, please contact us immediately, and we will take appropriate measures to address the situation.
Parental Consent: We strongly encourage parents and legal guardians to supervise their children’s online activities and to use parental control tools to prevent the sharing of personal information without proper consent.
Data Collection from Minors: In cases where we inadvertently collect personal data from a minor without proper consent, we will take steps to delete the information as soon as possible. If you believe that we may have collected personal data from a minor without consent, please contact us at [contact information] so that we can rectify the situation promptly.
Educational and Child-Oriented Content: If we offer educational or child-oriented content on our platform, we will take additional measures to ensure the protection of children’s privacy, such as obtaining parental consent when necessary and providing clear instructions for parents or guardians.
Parental Rights: Parents and legal guardians have the right to review the personal data of their children that we have collected and request its deletion, as well as to refuse any further collection or use of their child’s data. To exercise these rights, please contact us at [email protected].

Third-party links

External Websites: Our website and services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy applies solely to information collected by our website and services. We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Third-Party Services: We may also utilize third-party services to enhance your experience while using our platform. These services may include payment processors, analytics providers, and social media platforms. Please note that these third-party services have their own privacy policies and practices, and we encourage you to review them.
Advertisements: Our website and services may display advertisements provided by third-party ad networks or advertisers. These third parties may use cookies and similar tracking technologies to collect information about your online activities over time and across different websites. We do not have access to or control over the cookies that these third parties use, and their data collection practices are subject to their own privacy policies.
Responsibility: We are not responsible for the privacy practices, policies, or content of third-party websites, services, or advertisements. The inclusion of a link on our website or the use of third-party services or advertisements does not imply endorsement or affiliation with the third party.
Security: While we take reasonable measures to protect your information, we cannot guarantee the security of information transmitted to or from third-party websites, services, or advertisements. Your use of third-party links, services, or advertisements is at your own risk.

Changes to the privacy policy

Updates and Revisions: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.
Notification: We may notify you of changes to this Privacy Policy through various means, such as by email, a notice on our website, or other appropriate means. It is your responsibility to review this Privacy Policy periodically for any changes.
Continued Use: Your continued use of our website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the terms of the updated Privacy Policy, you should discontinue using our website and services.

Where your data is sent

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Contact us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us using the following contact information:

Email: [email protected]
Postal Address: 128 City Road, London, United Kingdom, EC1V 2NX
Phone: +44 208 044 3699

We welcome your inquiries and will make every effort to address your concerns in a timely and efficient manner. Your privacy is important to us, and we are committed to ensuring the protection of your personal information.